Retention
Reminders, welcome messages and renewals.
Set a custom welcome message
The first message people see in your bot: say why to join before the list of subscriptions.
Renewal reminders (and their wording)
The bot reminds subscribers before their access ends. Which reminders each plan has and how to write them in your own words.
What happens when a subscription expires
How access is removed at the end of a term and how people come back.