Every platform notification: who, when and why
A full map of TribeSync's automatic notifications — for subscribers and for you, with timing, setup, and plan availability.
Updated: August 20, 2026
TribeSync sends notifications automatically so you don't do retention busywork by hand and never miss something important on your plan. There are two streams:
- To subscribers — from your bot (welcome, payment confirmation, expiry reminders).
- To you, the owner — from the main TribeSync bot (plan payment, plan states, setup nudges).
Everything runs on its own. Some texts you can rewrite in your own words — where exactly is noted below.
Subscriber notifications (from your bot)
1. Welcome
When a subscriber first opens your bot (/start), they see your welcome, then the list of plans.
- When: on
/start, before the plan list. - Setup: a custom welcome text is available on Growth and above. On Starter, the plan list shows immediately without a custom welcome.
- Why: set the tone and sell the value of access before payment.
2. Payment confirmation and access delivery
Right after a successful payment the subscriber gets a confirmation and a personal invite link to the chat (or an "access is active, tap Join" message if a personal link couldn't be created — you'll still approve them automatically).
- When: instantly after payment.
- Setup: not editable (transactional, must be unambiguous).
- Why: the subscriber immediately knows the payment worked and how to get in.
3. Pre-expiry reminders
Before a subscription ends, the bot reminds the subscriber to renew — with a one-tap renew button.
- When: 3 days and/or 1 day before expiry (depends on your plan, see the table).
- Setup: the 3-day and 1-day texts are editable on Growth and above. Placeholders
{product}(subscription name) and{date}(end date) are filled in automatically. - Why: winning back leavers is the cheapest revenue growth there is.
4. Expiry message
When the subscription ends and access is removed, the subscriber gets a message with a re-subscribe button.
- When: on the expiry day, when access is removed.
- Setup: the text is editable on Growth and above; the message itself is sent on every plan — it's a baseline retention standard.
- Why: give an easy way back to people who simply forgot to renew.
Which reminders your plan sends:
| Plan | 3 days before | 1 day before | After expiry | Editable texts |
|---|---|---|---|---|
| Starter | — | — | ✓ | — |
| Growth | — | ✓ | ✓ | ✓ |
| Pro | ✓ | ✓ | ✓ | ✓ |
| Trial | ✓ | ✓ | ✓ | ✓ |
Owner notifications (from the main TribeSync bot)
These go to the Telegram account you used to start the main TribeSync bot.
- Welcome / welcome back — on your first and repeat
/startof the main bot. - Plan payment received — when your platform payment is confirmed and the plan is active.
- Platform plan reminders — 3 days and 1 day before your plan expires.
- Grace period — your plan ended but still works for a few more days; pay in time.
- Locked — new payments are paused; your subscribers do not lose access.
- Moderation member-cap exceeded — your group outgrew the plan's limit; moderation keeps working; sent once.
- Setup nudges (activation) — one at a time if something's unfinished: no bot connected; bot not linked to a chat; trial ending with no sales yet. Each has an action button and a link to the right guide.
[!TIP] Setup nudges arrive one at a time and only once each — we don't spam. If everything's set up, you'll never see them.
When exactly things are sent
Notifications are computed automatically once a day:
- To subscribers (reminders, expiry) — a daily check around 00:00 UTC.
- To you (platform plan, limits, nudges) — a daily check around 06:00 UTC.
Payment confirmation and access delivery are not scheduled — they happen instantly at the moment of payment.
How to edit the texts
Reminder texts (3-day / 1-day and the expiry message) are edited in the web panel — in the "Reminder messages" block on a subscription. Available on Growth and above. The welcome message is set when you create a subscription (in the panel or Mini App). Use the {product} and {date} placeholders — they're filled in automatically.
Reminder texts are set per subscription. If one community has several subscriptions (e.g. "monthly" and "annual"), each has its own set of texts, and a subscriber gets the reminder worded for their specific subscription.
Texts are stored with your subscription and bot. If you change nothing, TribeSync uses a thoughtful default — notifications work out of the box, no setup required.
Why all this exists
Reminders and the welcome are your built-in retention and activation autopilot: they win back leaving subscribers, help sell before payment, and keep you from forgetting important plan states. How to write strong copy for these notifications — see our blog.
Next: expiry reminders · what happens on expiry · custom welcome.